Delete your Svoboda data
Last updated: 2026-07-31
You can ask Svoboda Digital to delete the personal subscription data associated with your access.
How to request deletion
- Email support@svoboda.digital with the subject “Data deletion request”.
- State whether access was obtained through the personal account or Telegram bot. For Telegram access, when possible also send the request from the same account through @svoboda_digital_bot.
- Do not send a recovery code, personal access link, wallet recovery phrase, private key, or card details. We may ask for a limited verification step before deleting data.
What we delete
After verification, we revoke active VPN credentials and delete the subscription record, access-delivery metadata, and support data associated with the account, unless a record must be retained for one of the reasons below.
What may be retained
Payment, refund, tax, fraud-prevention, security, and abuse-handling records may be retained where required by law or needed to resolve an active dispute or security incident. Statutory accounting records may be kept for the applicable legal period, which can be up to 10 years depending on the record category. A minimal record of the deletion request and its completion may also be retained. Anonymous aggregate service counters are not linked back to the deleted account.
Timing
We normally complete a verified request within 30 days. If a legal retention duty applies, we will explain which category remains and why.